Privacy Policy

Vinevora (“Vinevora”, “we”, or “us”) recognizes the importance of your privacy. This Privacy Policy describes the types of information we may collect from you when you visit our website (vinevora.com, or the “Site”), purchase products from our website, or otherwise share your personal information with us. This Privacy Policy also describes our practices for using and protecting personal information.

We may occasionally update this Privacy Policy to reflect changes in our online information practices. We encourage you to check the last updated date at the bottom of this Privacy Policy for any changes since your last visit.

Personal Information We Collect

We only collect personal information that you voluntarily provide us, except as otherwise described below. We will not sell or rent your personal information to any third party.

We may collect the following personal information from you only if you voluntarily provide it to us. The following are a few examples of our collection and use of data:

Sensitive Information Disclosure. We collect the following categories of sensitive personal data (as defined under applicable law): your username and password if you create an account with us and your credit card information with CVV. This data is collected to process transactions, comply with laws, manage our business, or provide services. Note that we do not use such data for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal data for cross-context behavioral advertising.

How We Use Your Personal Information

Your information may also be used for the following purposes:

Identify you when you visit our sites;
Improve or create services and products;
Provide content to website visitors on the Site, including content tailored to you;
Provide access to our products or information about our products, such as price or nutritional information;
Process or complete transactions, such as credit card payments, that you request, including providing your information to other third parties (such as Shopify, PayPal, Amazon, or subscription processors) to help process or complete the transactions;
Streamline checkouts;
Contact you regarding product orders, customer service and administrative issues, or otherwise respond to your comments or requests;
Track aggregate or individual usage trends of features or services on the Site;
Provide content via a content distribution network;
Track your use of the Site, including which webpages you visit, which links you click, your mouse or cursor placement, and the time intervals between each of these actions;
Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others);
Archive or back up the Site or the information for archival, backup, or disaster preparedness purposes;
Compile anonymous statistical information and analysis, which may be provided to our vendors or contractors;
Send you emails or direct mail with information or marketing offers from us, or use third parties (such as Mailerlite, Mailchimp) to send those emails or direct mail on our behalf;
Enforce our policies and agreements;
Debug, find, and fix errors that impair our website and services;
Comply with legal or regulatory obligations;
Establish or exercise our rights and defend against legal claims;
Maintain suppression or opt-out lists that we may share with third parties so that you are not contacted if you ask not to be;
Make telephone calls or send SMS messages to you with information or offers connected with our products or services or those of our business partners, provided that you consent to be communicated to in this manner as described further below;
Permit you to access certain web-based programs or applications on the Site; or
For other reasons with your consent.

The sections above describe our main purposes in collecting your data, but often we have multiple purposes. For instance, if you make an online purchase, we may collect your information to fulfil our contract with you. We maintain that data so that we can easily address questions about an order.

Information We May Share

In addition to the specific situations discussed elsewhere in this Policy we may share personal data in the following situations:

Affiliates and Acquisitions: We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. In this case, we may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee of such information to use the information you have provided to us in a manner that is consistent with this Privacy Policy.
Other Disclosures without Your Consent: We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to ship products to or provide services by a third-party agent.
Public: Some of our websites may allow for comments or reviews in a public forum. If you post on these pages, what you share may be publicly available.
Co-Branded Promotions: We may offer contests, sweepstakes, or other promotions with third party partners. If you enter one that is sponsored by a third-party partner, the information that you give will be shared with us and them. Their use of your data is not governed by this Policy.
Service Providers: We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
Professional Services: We may share personal data with our professional service providers, such as auditors or lawyers.
Other Disclosures with Your Consent: We may share your data with third parties when you consent or direct us to.

Although we do not sell personal data for money, the following table indicates the categories of personal data we collect, disclose for a business purpose, and/or share for targeted advertising:

How We Protect Personal Information

We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on this website. Unfortunately, no data transmission or storage system can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, such as if you believe the security of your account has been compromised, please immediately notify us in accordance with the “How to Contact Us” section below. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.

Some of our websites permit you to make a password protected account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.

We keep your personal data for only as long as necessary to fulfil the purposes in this Policy unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.

Access and Control of Your Personal Information

Some jurisdictions give you a right to make the following choices about your personal data

Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
Change. Most of our websites allow you to change or delete your account profile. If our website does not permit you to update or correct certain information, you can reach us at the contact information below to request a change to your information. You may ask us to correct inaccurate or incomplete data. Note that we may keep historical data in our backup files as permitted by law.
Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the cookie settings link here or the “Do Not Share” link on our homepage. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may opt-out of other forms of targeted advertising by submitting a request via the Do Not Share link. We recognize Global Privacy Control (GPC) signals enabled by customers on their browser or browser extension as valid opt-out requests where required by applicable law. Please note that your opt-out preference signal will be applied only to your current browser and device. For more information on GPC, visit Global Privacy Control.
Online Tracking. We do not recognize the “Do Not Track” signal.
Promotional Emails. You may choose to provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
Promotional Mailings. If you do not want to receive offers and/or circulars from us, email us with “NO SNAIL MAIL” in the subject line, and include your name, address, and zip code. Note that our mailings are prepared in advance of being sent. See the “How to Contact Us” section of this policy for our email address. We will remove your name from our mailing list after receiving your request, but you may receive mailings from us that had been initiated prior to processing your request.
Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
Gift Recipients. Gift recipients may also receive occasional information and offers relating to our products via email or regular mail. They may opt-out by following the instructions in the “How to Contact Us” section of this Privacy Policy or by unsubscribing at the bottom of our emails.

Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the above rights through our online portal or by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”

As required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to share a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal data about you in our files.

In some circumstances, you may designate an authorized agent to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form which shows that you may act on another’s behalf.

Minors and the Children’s Online Privacy Protection Act

Only adults age 18 or over are permitted to use the Site. By using the Site, you agree to provide us with accurate information concerning your age or identity if we request it. You also agree not to assist minors under the age of 18 in accessing the Site or to attempt to contact children under 18 through the Site.

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have received personal information from a child under the age of 13, we will delete such information from our records. If you believe that we may have collected personal information from a child under the age of 13, please contact us.

How to Contact Us

We welcome your comments and questions about this Privacy Policy, or about the information and products available on our website. For questions or comments on this Privacy Policy or the information on our website, or if you need to access the Privacy Policy in a different form due to a disability, you can contact us at

Vinevora
Attention: Privacy Request
Street 11
Samrala, Punjab 141114
support@vinevora.com

Periodic Changes

This privacy policy may be updated with five business days’ notice, with such notice posted until at least five business days after the revised privacy policy takes effect. Any material revisions to this privacy policy will be reasonably prominently posted on the Site, but will only apply to information collected after the revision to the extent permitted by law. Your use of the Site following any such revisions will be deemed your acceptance of such revisions. Users should periodically visit this page to review our current policies on our collection and use of information. You may submit inquiries about this policy to us at the above mailing address or by using the Contact Us webpage.